Customer Issue: The customer found her garage door was moving very slowly and reversing suddenly at times.
Our Solution: Once the Genie 2033-TKV opener was disconnected from the garage door, our experts took apart the opener to examine it thoroughly, as well as the remotes and wall panel. It was found that the motor was in need of repair, and our team quickly took care of it.
New Garage Door Installation
Customer Issue: Needed a new door.
Our Solution: We showed this customer a few different door options and he chose to go with a new one from Clopay's Modern Steel collection. We then installed the door for him and made sure he was completely satisfied with it.
Customer Issue: Dented panels.
Our Solution: This customer's son had accidently crashed into their aluminum garage door with his bike, which caused the panels to become severely dented. We inspected the damages, and told the customer there was no need to replace the entire door. We removed the damaged panels and installed matching ones in their place.
Garage Door Off Track
Customer Issue: Garage door off track.
Our Solution: Mr. March's door got off track after a minor bump with the car. We aligned the track that got slightly bent, and got the door back on it.
Customer Issue: Broken spring replacement.
Our Solution: The customer called when he couldn't get the door opened. We replaced the broken torsion spring with a new one.
Genie Remote Keypad
Customer Issue: Remote control failure.
Our Solution: We replaced the wireless keypad with a brand new copy that works perfectly with his Genie 4042-TKH SilentMax 1200.